The T Words

Businesses and organizations are complex systems of human interconnections, assets, communication input and output, ideas, and product/service distribution. More plainly said, through human interconnections, we create products or provide services. Without humans, the business or organization cannot exist.

Change is a constant in our work systems. A sales team may land a huge account. A large client may sever ties with us. Veteran employees may resign. There may be building repairs needing immediate attention. No matter what--our work lives are never dull.

Human capital is every entity's biggest asset, and how management communicates change and progress with the staff is essential. We humans are a complex bunch, and our need to know what is going on, what direction the team is moving, and how we're going to get there is INTENSE. If we don't feel included in the flow of information, we will disengage, protest, or otherwise hurt both morale and outcomes.

What we hear over and over again is a need for transparency and trust--the T words. Anger is a predictable and natural response to feeling "left out of the loop". Attending to how the flow of information happens within the system is some of the most important work a leader will tackle.

Some things to consider when creating an information delivery/receiving system that promotes transparency and trust:

--What percentage of time will you commit to sharing information with employees--per week and per month?

--What modes of communication work best for your team and for you? Formal meetings, email, newsletter, stand up check ins?

--Do you have a small cohort of team members who can help with the flow of information--both in terms of details and in keeping you accountable to providing regular opportunities to share and collect information?

--How will you respond to critical feedback from your entire team?

The ever-increasing pace of our work systems requires leaders who thoughtfully plan and execute communication systems that promote transparency and trust. Contact jess@thomkeconsulting.com for a free consultation about how to improve internal communication at work.

Please share this blog post with leaders in your life who may benefit from reflection on how to improve their internal communication at work.